Order Tracking

Q: Is there a difference between Order Number and Tracking Number?

The Tracking Number is different from the order number. You can use the Tracking Number to track the delivery information.

Q: Where can l acquire the Tracking Number?

Normally, we will process your order within 24 hours (one business day). Once shipped, we will send a shipping update to your email, and you can acquire the Tracking Number through email. Please check it carefully. In addition, you can also acquire the Tracking Number by log in your account with the email you used when shopping in Rolife

Q: Why doesn't my Tracking Number have any shipping information?

Since the system automatically issues shipping emails, it takes precedence over delivery information generally. If the shipping information is not updated, we recommend you wait a day and try again.

Find Your Orders

Once placing your order, you will receive an email confirmation. We will process your order and arrange shipment within 24 hours(one business day). Once your order has been shipped, we will follow up via email with your tracking information.

TIPS: Due to an increasing number of orders, we urgently handle the delivery for everyone. Please wait patiently if you cannot find the delivery information after receiving the delivery notice. We hope you understand it! Thanks!